Voucher distribution service
You build the retail partnerships. We make them work.
Kupon Plus distributes the digital vouchers you issue through the retail partners you choose. Tell us which one to start with: we set it up with their IT team or till supplier, go live and monitor it 24/7.
We prepare the note for your IT. They review the model and try the sandbox, free until you sign; connecting partners stays with us.
- Your teamCreates the vouchers.Chooses the retail partners and agrees the commercial terms.
- Kupon PlusRuns the technical chain.Stores the codes encrypted, integrates each partner and monitors the operation 24/7.
- Your retail partnersRetrieve codes one at a time.Through the agreed integration, under the agreement they made with you.
Track record
In live operation since 2022.
Slovakia and Czechia. More than 1,500 physical points of sale connected through the retail partnerships our clients agreed. Reliable and resilient: one outage in all that time, 67 minutes.
Who does what
Your partnerships. Our technical and operational service.
Your commercial team decides where your vouchers are sold. We make the systems behind that decision work, and keep them working.
Your teamIssuer
- Vouchers
- Creates the codes in its own systems and decides the offer.
- Partnerships
- Chooses the retail partners and agrees the commercial terms.
- Integration
- Provides the inputs, its own IT contacts and the approvals.
- Operation
- Names the contacts and handles commercial escalations.
- Money
- Settles with each partner under its own agreement.
Our serviceKupon Plus
- Vouchers
- Stores the codes encrypted.
- Partnerships
- Enables each agreed partnership technically.
- Integration
- Works with the partner's IT team or till supplier from set-up to go-live.
- Operation
- Monitors the service 24/7; someone is always available.
- Money
- Never handles payments or settlements.
- Reports
- Daily reconciliation report for you and each partner.
Your retail partnerMerchant
- Vouchers
- Retrieves individual codes for distribution.
- Partnerships
- Agrees the commercial terms with you.
- Integration
- Involves its IT team or till supplier.
- Operation
- Runs its tills and in-store process.
- Money
- Takes the buyer's payment and settles with you.
Who handles activation, redemption, cancellations and refunds is agreed for each product when we scope the integration. Money always stays between you and your partner.
How it works
From your system to the till, and back to you in a daily report.
- You create the vouchers.In your own systems, for your own products. You supply the codes to the service in the agreed way.
- We store them encrypted.The codes are held in encrypted form until a partner retrieves one.
- Your partners retrieve them one at a time.Each partner's system takes individual codes through the agreed integration. No batch is handed over.
- Every day you see what was retrieved and cancelled.A daily reconciliation report: each partner gets it through the API, you through the API or as a CSV download. A retrieval is not a confirmed sale, so you match it with the partner's statement.
When a code is retrieved relative to the sale, and who handles activation and redemption, is agreed for each product before launch.
Generated in your systems, for your products.
Held encrypted by the service. Partners retrieve codes individually.
One code, retrieved by the partner's system. Illustration; the timing is agreed for each product.
| Partner | Status | Value | Time |
|---|---|---|---|
| Partner A | Retrieved | 10 EUR | 14:02 |
| Partner B | Retrieved | 20 EUR | 09:41 |
| Partner A | Cancelled | 10 EUR | 14:09 |
Every day, per partner: what was retrieved and what was cancelled. Illustration.
The service
The whole chain, from the first IT call to daily operation.
What you buy is a service, not software and not access to a network. It starts before you sign anything.
Before you sign · free of charge
You and your partner try it before you commit.
- Integration support for you and the partner you are talking to.
- Technical talks with the partner's IT before any agreement exists.
- Sandbox access so both IT teams can test calls with test data before any agreement.
Once you sign · included in the service
We connect it, test it and keep it running.
- Set-up to go-live with each partner's IT, however long it takes.
- 24/7 monitoring, and someone always available to your team and partners, for the whole agreement; response times are set out in it.
- 99% within 2 s, 95% within 0.5 s: response time for voucher requests, measured at our API and written into your agreement.
- Daily reconciliation report of retrieved and cancelled codes: through the API for each partner, and through the API or as a CSV download for you.
Every agreement is tailor-made.
Your product, your partners and your process decide what goes into it. These are the points we settle together, for every partner:
- How codes reach the service
- When a partner retrieves a code
- Failed or repeated requests
- Cancellations and refunds
- Activation and redemption
- Reporting and data access
- Support contacts and escalation
- Changes and end of service
Where it fits
Any product you can sell as a code you generate.
The model is the same whatever the voucher represents. These are examples to assess with you, not a list of connected partners.
Products
Retail formats
It fits when
- your product can be sold as a code you generate,
- your team can agree terms with the retail partner,
- the partner's system can retrieve a code through an integration,
- the process at the till and the support are agreed.
Each product, market and partner gets its own commercial and technical review.
Compliance
We stay out of the money flow.
Kupon Plus stores your codes encrypted and releases them one at a time, only to an authenticated partner system. Payments, buyers and settlements stay between you and your partner.
No money passes through us.
The buyer pays the partner. The partner settles with you under your agreement. We take no payments, hold no balances and see no settlements.
No buyer accounts. No identity checks.
We do not register buyers or verify who they are. Your relationship with your customers, and the duties that come with it, stay with you and your partner.
Made for environments you don't control.
Codes are stored encrypted and released one at a time, only to an authenticated partner system. They are retrieved individually, not delivered as a file.
For your compliance team. The facts in one line: we take no payments, hold no balances, run no settlements, keep no buyer accounts and do no identity checks. Assessing your product on your market stays with your compliance team.
Compliance summary in the IT briefGetting started
From your distribution plans to live operation.
Four stages. The first two cost you nothing.
Your plans and the sandbox
Tell us the product, the markets and the partner you are talking to. Nothing is signed with us. Your IT gets sandbox access.
Talks with the partner's IT
You introduce us. The partner connects us with its IT team or till supplier, which gets sandbox access too. We plan the integration together, before anyone signs.
Tailor-made to you
Our agreement with you: scope, responsibilities, support contacts and the service level, written for your product and each partner.
Connected, tested, monitored
We set up and test the connection with the partner, then run it with 24/7 monitoring. The next partner follows the same path.
We propose a timeline after the talks with the partner's IT. It depends on the agreed work, the available inputs and the partner's readiness. The integration work on our side is included in the service, however long it takes.
You do the business. Name the partner, we do the rest.
Discuss your distribution plansFor your IT team
The model in seven lines. The open questions in writing.
What is confirmed, and what we resolve together in the technical review. Sandbox access and the review are free until you sign.
Confirmed model
- The issuer generates the voucher codes in its own systems.
- Kupon Plus stores the vouchers encrypted.
- Merchants retrieve vouchers individually through an integration.
- Kupon Plus provides the integration work with each partner's IT, from set-up to go-live, and 24/7 monitored operation.
- The issuer's commercial team agrees the retail partnerships and terms.
- No payments, settlements or buyer accounts pass through Kupon Plus.
- A daily reconciliation report of retrieved and cancelled codes: through the API for each partner, through the API or as a CSV download for the issuer.
Questions for the technical review
- When does the merchant retrieve a code relative to the retail transaction?
- Who controls activation, expiry, redemption, cancellation and refunds?
- What happens if a request fails or the response is lost?
- Which authentication, access and encryption arrangements apply?
- What is recorded and reported, and how is a retrieval told apart from a confirmed sale?
- Who handles incidents, changes and support on each side?